Glovo’s Quick Commerce Strategy Explained by VP Connie Kwok | The Retail Podcast
Description
In this episode of The Retail Podcast, Alex Rezvan sits down with Connie Kwok, Vice President of Quick Commerce at Glovo, to unpack the future of on-demand retail.
From groceries and electronics to medicine and AirPods, Glovo has become one of Europe’s most dynamic marketplaces—operating in 23 countries and redefining convenience beyond speed.
Connie shares her perspective on:
What “quick commerce” really means for today’s customer
Why speed alone is no longer enough—accuracy and convenience matter too
Localisation across 23 countries: assortment, pricing, and regulation
Operational levers like batching, membership fees, advertising, and dark stores
The cultural contrasts between Asia, Europe, and social commerce in China
Why delight and discovery—not just transactions—will define the next era of retail
Whether you’re in retail, e-commerce, or logistics, this conversation offers a masterclass in how global platforms adapt to local behaviours while scaling sustainably.
Timestamps:
00:00 – Intro & Welcome
00:20 – What is Quick Commerce?
01:03 – Defining customer convenience beyond speed
02:40 – Why Europe converges on 30-minute delivery vs. India’s 15
05:14 – Localising operations across 23 countries
07:05 – Partner model vs. dark stores
10:00 – Key categories: groceries, electronics, medicine, alcohol
12:45 – Awareness challenges beyond food delivery
14:33 – Fashion and returns dilemma
15:58 – Marketplace vs. delivery-only
17:12 – Technology and operational efficiency at scale
18:30 – New gifting experience in Glovo
19:54 – What Europe can (and can’t) learn from China’s social commerce
23:40 – Discovery and delight vs. pure transactions in retail
24:00 – Closing thanks
🔗 Explore Glovo: https://glovoapp.com
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